Services

Read Below for information on our various services we offer while we are operating as a virtual gallery while we look for a new location!

VIDEO CHAT APPOINTMENTS

Video Chat Appointments are available for clients that wish to view handpicked selections from our gallery without leaving the comfort of their home.

Video Chat Appointments can be conducted over any mode of video chat as well as over text, email, or a simple phone call. 


 

 

 

Why Book?

Video Chat appointments are the perfect way to view a handpicked selection based on your style preferences without leaving the comfort of your home. This option can also be used if you're shopping for someone else.

In the event that person has shopped with us before, we will choose a collection based on that persons past purchases and give you the opportunity to view and purchase a perfect addition to their collection!

 

How it Works


1) CLICK HERE to book your Video Chat appointment time slot. 


2) We'll follow up via email with a personal style survey, as well as scheduling options. Choose your appointment date and time and take our quick personal style survey. Can't find a listed appointment time that works? We're happy to work with you to schedule an alternate date. 

 

3)  Dial in for a 30 minute session with your stylist, who will discuss options, make expert suggestions, and model pieces to help you choose the perfect one-of-a-kind piece for you or your loved one. 


4) Love something? Go ahead and treat yourself!  Purchases can be made directly over the phone or on video chat! 

CURRENTLY OFFERED TIME SLOTS : 

Mon – Sat | 12:00p – 7:00p 

Sun | By request only

Appointments available outside allotted time upon request.

Contact us at (312) 929-6575  or info@pistachiosonline.com, we are more than happy to answer any questions regarding this service. 

 

FAQs

  1. What happens if I have to re-schedule?

If you are unable to make your original appointment, simply let us know 24 hours or more in advance and we would be happy to re-schedule for a better time. Please note that cancellations made less than 24 hours in advance cannot be refunded or re-scheduled.

2) What if I don’t have access to video chat?

No problem! We’re happy to work over email, text and phone to provide the same great styling service.

3) What if I don’t find anything I like during our session?

Schedule another appointment with us for the future! We are always getting in new work, and much of it never makes it online. We’re confident that next time we’ll find you the perfect one-of-a-kind piece.

4) How do returns work?

Our regular return policy applies - simply let us know within 15 days of receiving the item via phone or email that you would like to return the piece and ship it back to our gallery. We accept returns for exchange or store credit only; store credit is valid for a full year from the return.

5) What if I’m purchasing a gift for someone?

We will make a note of the gifting date on the receipt and accept a return/exchange 15 days from that date.

6) What if I need more time after my session is up?

Provided there is no appointment directly after you, we are happy to schedule additional appointment time in 15 minute intervals. This is flexible dependent on the stylists and clients schedules. 

 

 

HOME VISITS 

While we’re virtual, we still want to share our collection with you. Contact us directly to have our gallery director bring a part of our collection to you! Location, time, and pieces will be discussed personally between the two parties. A deposit is required for a home visit, and will be decided based on items the client is interested in.

 

Why Book?

Jewelry is such a specific and personal experience, and we understand that it's difficult to know if something is the right fit for you without being able to try it on. We want to give our clients every opportunity to find the perfect match for their collection. 

In the event that person has shopped with us before, we will choose a collection based on that persons past purchases and give you the opportunity to view and purchase a perfect addition to their collection! If not, every person that books a Home Visit will be contacted by our Gallery Director and worked with directly to find pieces you may be interested in. 

 

How it Works

1) Contact us at (312) 929-6575, call or text works, or email us at info@pistachiosonline.com to start discussing your appointment time.* 

 

2) We'll follow up via email with a personal style survey, as well as scheduling options. Choose your appointment date and time and take our quick personal style survey. If you have a specific item in mind from our online store, please let us know! 

 

3)  After the location, date, and time are agreed upon by both parties, a deposit will then be discussed and paid by the client. Amount is dependent on the items requested and distance traveled. This deposit will then be put towards the piece you decide on, and will be issued as store credit valid for one year if nothing is purchased. A small fee will be non-refundable for travel and time expenses and will be dependent on amount of deposit. 

 

4) Love something? Go ahead and treat yourself!  Purchases can be made directly during the appointment and you will get to keep it in your collection permanently! 

*Limited to Chicagoland Area only. 

*PLEASE NOTE: All final decisions are at the Gallery Directors discretion. Gallery Director will not enter homes of clients dependent on safety levels of both parties. Due to Covid-19, Gallery Director will stay in vehicle while showing pieces to client. Exemptions apply. 

FAQs

  1. What happens if I have to re-schedule?

If you are unable to make your original appointment, simply let us know 24 hours or more in advance and we would be happy to re-schedule for a better time. Please note that cancellations made less than 24 hours in advance cannot be refunded or re-scheduled.

2) What if I don’t want the Gallery Director to come in my home? 

No problem! We're flexible and happy to work with whatever meeting place both parties agrees is safe, comfortable, and accessible to both. 

3) What if I don’t find anything I like during our session?

Schedule another appointment with us for the future! We are always getting in new work, and much of it never makes it online. We’re confident that next time we’ll find you the perfect one-of-a-kind piece.

4) How do returns work?

Our regular return policy applies - simply let us know within 15 days of receiving the item via phone or email that you would like to return the piece and ship it back to our gallery. We accept returns for exchange or store credit only; store credit is valid for a full year from the return.

5) What if I’m purchasing a gift for someone?

We will make a note of the gifting date on the receipt and accept a return/exchange 15 days from that date.

6) What if I need more time after my session is up?

Provided there is no appointment directly after you, we are happy to schedule additional appointment time. This is flexible dependent on the Gallery Director and clients schedules. 

 

 

FREE LOCAL DELIVERY

 

Local Delivery is available for clients that live within a certain radius of Pistachios. We will hand deliver your piece to you within a few days of purchase. 
This service is meant to make gift buying easier and more accessible to our local clients and is a free service. 
*This service is weather permitting. Should weather prevent a speedy deliver, client will be able to choose to have the piece shipped and will be charged a service fee. 
*Some service areas are not available and are at the Gallery Directors discretion.